Customer Service Manager - Freight Forwarding

Location: Houston, TX

Department: Customer Service

Type: Full Time

Min. Experience: Manager/Supervisor

As one of the largest freight forwarders in the US, OEC Group services many clients with the help of our exemplary customer service representatives. Now, we need a Customer Service Manager to help lead our team to produce the best possible results. The right individual has experience in a supervisory role as well as advanced knowledge of freight forwarding and logistics operations. This role will be responsible for managing customer service operations in the Houston area.

Essential Duties and Responsibilities:

  • Managing and developing a team of customer service representatives
  • Ensuring representatives are up to date on all current industry related news and regulations
  • Preparing reports on productivity metrics for all reps
  • Identifying areas and improvement and generating solutions for new challenges.
  • Work with sales managers to close accounts by providing insights into OEC operations
  • Provide support to larger accounts where needed
  • Liaison with other customer service managers in the region to develop SOP and other procedures
  • Perform various office management/administrative support duties as needed


  • At least 5 years in a freight forwarding customer service role with 2-3 years in a supervisory role
  • Bachelor’s degree preferred but not required
  • Strong knowledge of all aspects of freight forwarding including ocean imports, customs brokerage, trucking/logistics, rail transport, and warehousing
  • Travel required <20% of time

Company Overview:

Established in 1981, OEC Group is one of the leading NVOCC freight forwarding companies. With headquarters located in Taipei, Taiwan, as well as regional headquarters in Los Angeles and branches throughout Asia, North America and Europe; OEC Group enjoys a strong position in a rapidly growing market. Our goals and ambition have helped us to become one of the emerging leaders in the logistics/importing industry.


After completing a standard 90 day probationary period the employee is granted a full benefits package. This includes: Full Health Insurance Premium (Medical, Dental, and Vision), Life, and AD&D Coverage; 401K; Vacation/Personal Days; Annual performance review and opportunity for salary adjustment; Annual bonus determined by overall performance after 1 full year of employment.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

OEC Group is an Equal Opportunity Employer.


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