Over the past four decades, OEC Group has become one of the leaders in international logistics. When you work with us, you’ll connect people and products from one end of the world to the other. We make sure critical products like life-saving medicines, food, clothing, and other goods get shipped to their destinations in the most efficient way possible.

OEC Group finds ways to accentuate your abilities, encourage you to take on new challenges, and soar to new heights. We value candidates who are problem solvers, team players, and lifelong learners. Every employee has the opportunity to grow and be recognized for their hard work, positive attitude, and attention to detail.

Community: We are a family-oriented company, and we value our employees' efforts to help grow and support one another as a unified community.
Teamwork: We work together to support each other's successes, interests and goals by sharing knowledge and resources.
Customer Experience: We focus on helping both our internal and external customers succeed, acting in our customer's best interests while striving to understand their needs and exceed their expectations.
Work Ethic: We hold ourselves accountable in our everyday work, and we strive to do the best we can. Passion is at the heart of OEC.
Innovation: We believe innovation is essential for growth. Continuous improvement will bring OEC and our people to a better future.

Health Benefits: Medical, dental, & vision insurance, telemedicine services, HSA fund, short-term disability
Plan for the Future: 401k match, Life & Accidental Coverage
Rewards: Bi-annual performance-based salary adjustment and/or bonus, promotion opportunities, & increased PTO based off tenure
Work-Life Balance: Hybrid work, paid time off (vacation, personal, floating days, & holidays)
Employee Wellness: EAP program, wellness events (biometric screenings, flu-shots, healthy office snacks)
Friendly Work Culture: Diversity & Inclusion, open floor plan, management open door policy, workplace events (annual holiday party, sporting events, fishing trips, potlucks, team dinners)
Learning Opportunities: New hire paid training, specialized trainers to educate you on the fundamentals of freight forwarding, cross training into other departments
Work Authorization: Visa sponsorship for specific positions and office locations

Logistics Client Support Representative (Korean Bilingual)

Queens, NY

Full Time

Customer Service

Entry Level

OEC Group offers hybrid work, competitive salary, a full benefits package, opportunities for professional growth and so much more!

What we’re looking for…

Candidates with 1+ years of import freight forwarding experience.
Fluency in Korean is required.
Proficient in MS Excel, strong organization, follow up and communication skills.

About OEC Group

Established in 1981, OEC Group is one of the leading NVOCC freight forwarding companies. We provide our customers with import and export services, as well as, door-to-door services for both international and domestic needs. We remain competitive by offering a wide range of logistics services, including: ocean and air freight, rail, trucking, warehousing and distribution, customs brokerage, cargo insurance and more.

About the Position Duties and responsibilities include the following (other duties may be assigned):

Creating internal customer profiles in CargoWise to provide all departments with detailed customer information when needed.
Use best judgment and knowledge to assist customers in making the most suitable choice for their needs.
Provide quotations to customers when required.
Coordinates with customers and other departments to ensure the smooth movement of freight by providing tracking information and shipment updates to customers.
Communicates with customers by phone or email to build excellent customer relationships to in order to provide great customer service.
Handles any special requests from our customers.
Sends new shipment bookings to customers.
Validates and confirms all ocean/air shipment bookings from origin to destination, ensuring customer satisfaction.
Manage daily emails/phone calls from customers and other offices/departments pertaining to respective accounts.
Directs customer questions/concerns to the correct department as needed.

Work Schedule

Monday through Friday 9:00 am - 6:00 pm EST

Computer Skills

To perform this job successfully, an individual should have knowledge of Microsoft Office.
Experience with CargoWise is a plus.

Education & Experience

Bachelor's degree preferred
Experience dealing with a high volume of data entry

Salary

$55,000-$65,000 annually based on education and experience level.

Perks & Benefits of OEC Group

After successfully completing and passing a standard 90-day introductory period the employee is provided with the following benefits package. This includes:

Individual Health Insurance Coverage (Medical, Dental and Vision)
Life and Accidental Insurance Coverage
Vacation, Personal and Floating Days
401K Plan with up to 3% company match

Company Culture

OEC Group provides a fun, family-oriented work culture. We are a well-established company that is continually growing and looking for strong team players. We often host company outings such as team dinners, holiday parties, company picnics, and team building activities!

OEC Group is an Equal Opportunity Employer.

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Logistics Client Support Representative (Korean Bilingual)

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