Over the past four decades, OEC Group has become one of the leaders in international logistics. When you work with us, you’ll connect people and products from one end of the world to the other. We make sure critical products like life-saving medicines, food, clothing, and other goods get shipped to their destinations in the most efficient way possible.

OEC Group finds ways to accentuate your abilities, encourage you to take on new challenges, and soar to new heights. We value candidates who are problem solvers, team players, and lifelong learners. Every employee has the opportunity to grow and be recognized for their hard work, positive attitude, and attention to detail.

Community: We are a family-oriented company, and we value our employees' efforts to help grow and support one another as a unified community.
Teamwork: We work together to support each other's successes, interests and goals by sharing knowledge and resources.
Customer Experience: We focus on helping both our internal and external customers succeed, acting in our customer's best interests while striving to understand their needs and exceed their expectations.
Work Ethic: We hold ourselves accountable in our everyday work, and we strive to do the best we can. Passion is at the heart of OEC.
Innovation: We believe innovation is essential for growth. Continuous improvement will bring OEC and our people to a better future.

Health Benefits: Medical, dental, & vision insurance, telemedicine services, HSA fund, short-term disability
Plan for the Future: 401k match, Life & Accidental Coverage
Rewards: Bi-annual performance-based salary adjustment and/or bonus, promotion opportunities, & increased PTO based off tenure
Work-Life Balance: Hybrid work, paid time off (vacation, personal, floating days, & holidays)
Employee Wellness: EAP program, wellness events (biometric screenings, flu-shots, healthy office snacks)
Friendly Work Culture: Diversity & Inclusion, open floor plan, management open door policy, workplace events (annual holiday party, sporting events, fishing trips, potlucks, team dinners)
Learning Opportunities: New hire paid training, specialized trainers to educate you on the fundamentals of freight forwarding, cross training into other departments
Work Authorization: Visa sponsorship for specific positions and office locations

Client Rate Support Coordinator

Guadalajara, Jalisco, Mexico

Full Time

Sales Support

Entry Level

OEC Group offers hybrid work, a competitive salary, a full benefits package, opportunities for professional growth and so much more!

Summary:
Perform data entry and data maintenance for client’s quoted rates in our system to make sure billing automation is accurate.
Company Overview:
Established in 1981, OEC Group is one of the leading NVOCC freight forwarding companies. With headquarters located in Taipei, Taiwan, regional headquarters in New York, and branches throughout Asia, North America, and Europe; OEC Group enjoys a strong position in a rapidly growing market.
Essential Duties & Responsibilities: include the following. Other duties may be assigned.

Create, maintain, and enter data regularly to ensure our system has updated client rates.
Coordinates with account executives and sales support teams to make sure accurate information is being provided.
Generate reports for internal use to pinpoint certain changes needed for specific customers.
Maintain Excel reports to keep track of the company’s overall KPI for certain tasks.
Provide insight to other departments/teams on how the system is linked to billing functions.
Help troubleshoot internal documents for shipment cost/revenue.
Maintain and take ownership of the account’s billing/charging SOP based on account executives’ needs and their agreement with clients.
Provide support to sales and sales support teams for fixing outdated data and making sure each client is up to date with the latest billing regulations for shipping.
Auditing accounts on a regular basis to make sure information matches on different platforms.
Work with different departments to make sure the system is functioning properly for special case scenarios.
having detailed knowledge of the shipping industry and the operational aspect to troubleshoot cases that are needed

Work Schedule

New York Office 9:00 am – 6:00 pm EST

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education and/or Experience
Associate's degree and or equivalent from a two-year College or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.

Perks & Benefits of OEC Group

Law benefits

After successfully completing a standard 90-day probationary period the employee is provided with the following benefits package. This includes:

Full Health Insurance Premium (Medical and Dental)
Vacation Days
Personal Days
Floating Day.
Monthly Food Vouchers
Savings Fund
Annual performance reviews with the opportunity for annual salary adjustment and annual end-of-year bonus
Hybrid Schedule
Wellness Program

Company Culture

OEC Group provides a fun, family-oriented work culture. We are a well-established company that is continually growing and looking for strong team players. We often host company outings such as team dinners, holiday parties, company picnics, and team-building activities!

OEC Group is an Equal Opportunity Employer.

#LI-Hybrid

Apply for this position

Required*

Apply with

First Name*

Last Name*

Email Address*

Phone*

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

What's your highest level of education completed?*

Are you 18 years of age or older?*

What languages do you speak fluently?*

Desired salary*

Please indicate any job-related skills, qualifications, licenses, honors, or awards you possess that would help you perform the duties of the position you are seeking.*

Are you currently legally authorized to work in the country in which this job is based (e.g. you are a citizen, you have a visa, etc.)?*

Do you have a valid visa to travel to the United States?

Human Check*

Submit Application

Make A Change in Your Career and the World

What We Value

What We Can Offer You

Client Rate Support Coordinator

Apply for this position