Over the past four decades, OEC Group has become one of the leaders in international logistics. When you work with us, you’ll connect people and products from one end of the world to the other. We make sure critical products like life-saving medicines, food, clothing, and other goods get shipped to their destinations in the most efficient way possible.

OEC Group finds ways to accentuate your abilities, encourage you to take on new challenges, and soar to new heights. We value candidates who are problem solvers, team players, and lifelong learners. Every employee has the opportunity to grow and be recognized for their hard work, positive attitude, and attention to detail.

Community: We are a family-oriented company, and we value our employees' efforts to help grow and support one another as a unified community.
Teamwork: We work together to support each other's successes, interests and goals by sharing knowledge and resources.
Customer Experience: We focus on helping both our internal and external customers succeed, acting in our customer's best interests while striving to understand their needs and exceed their expectations.
Work Ethic: We hold ourselves accountable in our everyday work, and we strive to do the best we can. Passion is at the heart of OEC.
Innovation: We believe innovation is essential for growth. Continuous improvement will bring OEC and our people to a better future.

Health Benefits: Medical, dental, & vision insurance, telemedicine services, HSA fund, short-term disability
Plan for the Future: 401k match, Life & Accidental Coverage
Rewards: Bi-annual performance-based salary adjustment and/or bonus, promotion opportunities, & increased PTO based off tenure
Work-Life Balance: Hybrid work, paid time off (vacation, personal, floating days, & holidays)
Employee Wellness: EAP program, wellness events (biometric screenings, flu-shots, healthy office snacks)
Friendly Work Culture: Diversity & Inclusion, open floor plan, management open door policy, workplace events (annual holiday party, sporting events, fishing trips, potlucks, team dinners)
Learning Opportunities: New hire paid training, specialized trainers to educate you on the fundamentals of freight forwarding, cross training into other departments
Work Authorization: Visa sponsorship for specific positions and office locations

Technical Project Manager (B2B Portal)

Queens, NY

Full Time

Information Technology

Experienced

OEC Group offers a competitive salary, a full benefits package, opportunities for professional growth and so much more!

You will be the regional service owner/technical project manager for OEC Group's digital B2B service (Customer portal: Query/Booking, Tracking, Reporting/Dashboard, and Communication capabilities).

What we're looking for...

5 to 7 years of strong proven experience in IT project management / service delivery of enterprise B2B eBusiness portals
Knowledge of software development methodology, web technologies, IT service management
Verbal fluency in Mandarin

What you will do...

Play the role as the regional US Service owner
Engage US key stakeholders to:
- Define and drive regional voice of customer routines to continuous collect service feedback
- Formulate and communicate customer/business requirements with global IT teams
Collaborate with IT and business product owners to globally align service roadmap
Host regional Business and IT review to confirm business development priorities
Be the 1st line of business requirement reviewer to eliminate any ambiguity, seek clarifications and follow up to ensure all aspects of the requirements are covered and clearly documented
Play the role as the technical project manager
Collaborate with product owners and project managers (business and IT backend), to deliver solutions through project management phases from requirement specification, design to test and release
Manage IT project schedule and ensure scope/quality control
Manage incident resolution and Service request fulfillment
- Act as L2 support as the US part of a global 14/5 operation, front by Service Desk (L1)
Monitor and maintain the service health and availability
Manage enhancements/change requests
- Control normal change requests and delivery routines
- Facilitate and/or emergency change procedures
Continuously improve L1/end user knowledge to increase self-service/service efficiency
Define, document, and communicate support procedures and policies

Who you are...

You are known to be the calming presence under pressure; able to understand complex issues and break them down into smaller manageable requests
You are comfortable in communicating, negotiating and managing stakeholders across all levels/departments, speaking their lingo for easy understanding, often summarize and articulate on-the-go to improve discussion focus during sessions
You are outspoken when needed, ready to challenge logically, business/IT requirements/constraints, to understand the purpose/root cause, and ready to drive/propose a better alternative
You work autonomously and proactively to act on what needs to be done
You are curious and wanting to experience and grow across domains (IT front end/back end, Business) to drive a product from conception to run

Qualifications

Bachelor's degree in computer science, information technology, or a related field
5 to 7 years of experience in IT project management/service delivery of enterprise eBusiness portal
Working knowledge / experience with
- Software development methodology (SDLC, Agile)
- Web technologies such as HTML, CSS, JavaScript, Java, SQL
- Project management (Agile/SCRUM, PMP)
- IT service management
Verbal fluency in Mandarin

Work schedule

New York Office: 9 am - 6 pm EST (Hybrid)

Salary Range

$135,000-$155,000 annually based on education and experience level

Perks & Benefits

After successfully completing and passing a standard 90-day introductory period the employee is provided with the following benefits package. This includes:

Health Insurance Coverage (Medical Vision and Dental)
Life and Accidental Insurance Coverage
Vacation/ Personal/ Floating Days
401K Retirement Plan with up to 3% company match

About OEC Group:

Established in 1981, OEC Group is one of the leading NVOCC freight forwarding companies. We provide our customers with import and export services, as well as door-to-door services for both international and domestic needs. We remain competitive by offering a wide range of logistics services, including: ocean and air freight, rail, trucking, warehousing and distribution, customs brokerage, cargo insurance and more.

Company Culture:

OEC Group provides a fun, family-oriented work culture. We are a well-established company that is continually growing and looking for strong team players. We often host company outings such as team dinners, holiday parties, company picnics, and team building activities!

OEC Group is an Equal Opportunity Employer.

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Technical Project Manager (B2B Portal)

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