Over the past four decades, OEC Group has become one of the leaders in international logistics. When you work with us, you’ll connect people and products from one end of the world to the other. We make sure critical products like life-saving medicines, food, clothing, and other goods get shipped to their destinations in the most efficient way possible.

OEC Group finds ways to accentuate your abilities, encourage you to take on new challenges, and soar to new heights. We value candidates who are problem solvers, team players, and lifelong learners. Every employee has the opportunity to grow and be recognized for their hard work, positive attitude, and attention to detail.

Community: We are a family-oriented company, and we value our employees' efforts to help grow and support one another as a unified community.
Teamwork: We work together to support each other's successes, interests and goals by sharing knowledge and resources.
Customer Experience: We focus on helping both our internal and external customers succeed, acting in our customer's best interests while striving to understand their needs and exceed their expectations.
Work Ethic: We hold ourselves accountable in our everyday work, and we strive to do the best we can. Passion is at the heart of OEC.
Innovation: We believe innovation is essential for growth. Continuous improvement will bring OEC and our people to a better future.

Health Benefits: Medical, dental, & vision insurance, telemedicine services, HSA fund, short-term disability
Plan for the Future: 401k match, Life & Accidental Coverage
Rewards: Bi-annual performance-based salary adjustment and/or bonus, promotion opportunities, & increased PTO based off tenure
Work-Life Balance: Hybrid work, paid time off (vacation, personal, floating days, & holidays)
Employee Wellness: EAP program, wellness events (biometric screenings, flu-shots, healthy office snacks)
Friendly Work Culture: Diversity & Inclusion, open floor plan, management open door policy, workplace events (annual holiday party, sporting events, fishing trips, potlucks, team dinners)
Learning Opportunities: New hire paid training, specialized trainers to educate you on the fundamentals of freight forwarding, cross training into other departments
Work Authorization: Visa sponsorship for specific positions and office locations

Freight Forwarding Customer Service Manager

Peoria, AZ

Full Time

Customer Service

Manager/Supervisor

We offer competitive salary, full benefits package, Paid Time Off, and opportunities for professional growth.
Established in 1981, Orient Express Container (OEC) Group is one of the top freight forwarders in the transportation industry. We provide freight transportation, logistics, and information services to over 50,000 customers through a network of global offices.
Our employees recognize the impact we make in the global supply chain through staying on top of the ever-changing logistics industry with the goal of delivering quality information and services to our clients.
As a Customer Service Manager, you will be responsible for leading the Customer Service team to produce the best possible results for our clients. The ideal candidate will have previous supervisory experience as well as advanced knowledge of freight forwarding and logistics operations. This role will be responsible for managing Customer Service operations in the local area and will partner with regional Sales, Sales Support, and Operations teams to elevate our customer experience!

Requirements:

Minimum 5 years' experience in a freight forwarding role is required; preferably in a customer service or operations role.
Minimum 2 years’ experience in a supervisory or managerial role is required.
Previous experience using the ERP system, CargoWise One, is required.
Previous experience handling or selling ocean and/or air services is preferred.
Proficiency with Microsoft Office including Outlook, Teams, Word, and Excel.
Clear and effective communication skills.
Ability to travel (locally) to meet with clients.

Responsibilities:

Manage and develop a team of customer service representatives.
Ensure representatives are up to date on all current industry-related news and regulations.
Validate and confirm all ocean/trucking/rail/air shipment bookings.
Prepare regular reports on customer service productivity metrics for local office and individual representatives.
Identify areas of continuous improvement and generate solutions for new challenges.
Partner with local and regional Sales Managers to close and retain customer accounts by providing insights into OEC Group’s operations.
Provide operational support to large and white glove accounts where needed.
Liaison with other Customer Service Managers in the region to develop and improve standard operating procedures.
Perform various office management/administrative support duties as needed.

Salary:

$85,000 - $125,000/year dependent on transferable experience and education level.

Benefits:

Hybrid work schedule (1-day a week working from home); laptop provided by OEC Group.
10-days PTO (Paid Time Off), Employee Appreciation Days, Paid Holidays, Sick/Flex time.
Full Health Insurance coverage including medical, dental, vision, term life, and accident insurance.
401K retirement plan with 3% company match.
Discounted pet insurance - woof! woof! meow!
Annual performance bonus and mid-year reviews for salary increases.

Education:

Bachelor’s degree or higher is preferred.

OEC Group is an Equal Opportunity Employer

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Do you reside in the larger Phoenix area and can regularly commute to our office in Peoria?*

Please indicate how many years of experience you have in the Freight Forwarding/Logistics industry.*

Do you have experience using the ERP system, CargoWise One?*

This position has a compensation range of $85,000 - $125,000 annually. Dependent on your relevant industry experience, what is your desired compensation range?*

Can you, after an employment offer is made, submit verification of your legal right to work in the United States?

Federal laws require that employers hire only individuals who are authorized to be lawfully employed in the United States. In accordance with such laws, all offers of employment are subject to verification of the applicant’s identity and employment authorization, and it will be necessary for you to submit such documents as are required by law to verify your identification and employment authorization upon employment.*

OEC Group does NOT offer employment sponsorships at this time. Will you now or in the future require sponsorships?*

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Freight Forwarding Customer Service Manager

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