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LTL Customer Service Representative (Logistics/Transportation)

Summary

Serving as an integral member of our transportation team, a successful candidate will be able to handle multiple tasks and efficiently prioritize work to meet deadlines. Candidates must possess excellent communication skills, both verbal and written as well as the ability to interface with all levels of personnel professionally and effectively. Candidates must possess the ability to be punctual, reliable, display strong attention to detail, and able to handle pressure.

Company Overview

Established in 1981, OEC Group is one of the leading NVOCC freight forwarding companies. With headquarters located in Taipei, Taiwan, as well as regional headquarters in Los Angeles and branches throughout Asia, North America and Europe; OEC Group enjoys a strong position in a rapidly growing market. Our goals and ambition have helped us to become one of the emerging leaders in the logistics/importing industry.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Arrangement, coordination, and tracking of shipping transactions (from purchase order to delivery)
  • Less-Than-Truckload (LTL), Full Truck Load (FTL), Flatbed, Intermodal
  • Documentation management and quality control (domestic)
  • Prepare bill of landings for merchandise delivery, coordinate with carriers for LTL, TL, shipments.
  • Front line customer service and troubleshooting
  • Account relationship-building and maintenance
  • Handle and resolve various complaint and claims from customers
  • Over, short and damage claims processing
  • Tracking and payment resolution participation and compliance

Competencies

Detail oriented and highly organized. Effective interpersonal and organizational skills. Portray commitment, professionalism, formality and a sense of urgency to meet the criteria needed for this industry. Experience in the freight forwarding industry or working with multi-national companies is highly desirable, however not necessary to apply. Knowledge in National Motor Freight Carrier (NMFC) classification. Bilingual (Chinese or Spanish) is a plus.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

An Associate's Degree is preferred; or six months to one year related experience and/or training; or equivalent combination of education and experience. Experience dealing with a high volume of data entry.

Benefits

After completing a standard 90 day probationary period the employee is granted a full benefits package. This includes: Full Health Insurance Premium (Medical, Dental, and Vision), and AD&D Life Insurance Coverage; 401K; Vacation/Personal Days; Annual performance review and opportunity for salary adjustment; Annual bonus determined by overall performance after 1 full year of employment.

OEC Group is an Equal Opportunity Employer.

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