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Claims Administrator - Logistics, Import/Export, NVOCC


The Claims Administrator is primarily responsible for overseeing the filing and resolution of cargo claims.

Company Overview

Established in 1981, OEC Group is one of the leading NVOCC freight forwarding companies. With headquarters located in Taipei, Taiwan, as well as regional headquarters in Los Angeles and branches throughout Asia, North America and Europe; OEC Group enjoys a strong position in a rapidly growing market. Our goals and ambition have helped us to become one of the emerging leaders in the logistics/importing industry.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Assists customers with cargo claims against transportation companies for shortages/damaged freight and private property damages.
  • Investigating claims to ascertain validity of claims and extent of company liability.
  • Processes freight and property claims for which company is liable and submits claims to head office for settlement, or negotiates settlement with claimant and authorizes payment.
  • Testifies at court hearings to present evidence on company liability from investigation documents.
  • Communicate with customers, insurance companies, surveyors, and others regarding claim status and claim-related matters.


Detail oriented and highly organized with the ability to multi-task.
Effective interpersonal and organizational skills.
Portray commitment, professionalism, formality and a sense of urgency to meet the criteria needed for this industry.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Associate's degree or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience. Experience dealing with a high volume of data entry.


After completing a standard 90 day probationary period the employee is granted a full benefits package. This includes: Full Health Insurance Premium (Medical, Dental, and Vision), Life, and AD&D Coverage; 401k; Vacation/Personal/Floating Days; Annual performance review and opportunity for salary adjustment; Annual bonus determined by overall performance after 1 full year of employment.

OEC Group is an Equal Opportunity Employer.

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