Over the past four decades, OEC Group has become one of the leaders in international logistics. When you work with us, you’ll connect people and products from one end of the world to the other. We make sure critical products like life-saving medicines, food, clothing, and other goods get shipped to their destinations in the most efficient way possible.

OEC Group finds ways to accentuate your abilities, encourage you to take on new challenges, and soar to new heights. We value candidates who are problem solvers, team players, and lifelong learners. Every employee has the opportunity to grow and be recognized for their hard work, positive attitude, and attention to detail.

Community: We are a family-oriented company, and we value our employees' efforts to help grow and support one another as a unified community.
Teamwork: We work together to support each other's successes, interests and goals by sharing knowledge and resources.
Customer Experience: We focus on helping both our internal and external customers succeed, acting in our customer's best interests while striving to understand their needs and exceed their expectations.
Work Ethic: We hold ourselves accountable in our everyday work, and we strive to do the best we can. Passion is at the heart of OEC.
Innovation: We believe innovation is essential for growth. Continuous improvement will bring OEC and our people to a better future.

Health Benefits: Medical, dental, & vision insurance, telemedicine services, HSA fund, short-term disability
Plan for the Future: 401k match, Life & Accidental Coverage
Rewards: Bi-annual performance-based salary adjustment and/or bonus, promotion opportunities, & increased PTO based off tenure
Work-Life Balance: Hybrid work, paid time off (vacation, personal, floating days, & holidays)
Employee Wellness: EAP program, wellness events (biometric screenings, flu-shots, healthy office snacks)
Friendly Work Culture: Diversity & Inclusion, open floor plan, management open door policy, workplace events (annual holiday party, sporting events, fishing trips, potlucks, team dinners)
Learning Opportunities: New hire paid training, specialized trainers to educate you on the fundamentals of freight forwarding, cross training into other departments
Work Authorization: Visa sponsorship for specific positions and office locations

IT Sales Analytics Manager

Cerritos, CA

Full Time

Information Technology

Manager/Supervisor

We offer competitive salaries, full benefits package, Paid Time Off, and opportunities for professional growth.
Established in 1981, Orient Express Container (OEC) Group is one of the top freight forwarders in the transportation industry. We provide freight transportation, logistics, and information services to over 50,000 customers through a network of global offices.
Our employees recognize the impact we make in the global supply chain through staying on top of the ever-changing logistics industry with the goal of delivering quality information and services to our clients.
As the IT Sales Analytics Manager, your role will involve overseeing the implementation, maintenance, and optimization of the IT Sales and Marketing, Data and Business Analytic and B2B portal services. You will be managing a team of IT professionals and third-party consultants to ensure the system meets business requirements and to provide seamless service delivery. You will be instrumental in optimizing business processes and improving operational efficiency.

What we’re looking for…

10+ years of experience in IT / 5+ years of people management experience
CRM, Rate & Quotation Management Systems (Design, Build, and Run)
BI Dashboard design and development (PowerBI, Tableau, Qlik)
Business Portal/Website project/enhancement delivery experience
Conversational Mandarin fluency is a plus

What you will do:

Business Engagement
- Manage stakeholders to understand new needs and review existing service fit-for-purpose
Solution Integration Design
- Define service roadmap aligning to business and foundation needs
- Collaborate within IT globally to align roadmap directions, standards and policies
Project/Program management
- Lead projects from inception to completion, including planning, execution, monitoring and closing/training-to-run
- Manage portfolio of projects align to service roadmap
- Coach team project managers to increase competency and autonomy
Team Leadership
- Manage and mentor a team of IT professionals and suppliers/consultants, providing guidance and support to ensure high performance and professional growth
Service Operation & Continuous Improvement
- Oversee changes, enhancements, incidents resolution, and service requests to be delivered on expected service level
- Manage performance of external vendors and service providers
- Drive knowledge management and capability delegation (Shift-left/Service Service)
- Manage IT asset lifecycle and visibility
- Control IT policies and procedures, including data security and regulatory compliance
- Proactively identify and act on opportunities for process improvement, system optimization, and automation, to increase efficiency and effectiveness
- Stay up to date with emerging IT trends, technologies, and industry best practices

Who you are:

You lead by motivating and empowering your team, fostering collaboration and an achievement driven culture
You thrive in the role of the change catalyst, serving at the forefront of IT business interface and ensuring business value creation from conceptualization to delivery
You are excited by complex business problems and enjoy the process of bridging and integrating intricate solutions together
You communicate succinctly and effectively with all levels of the organization, including with technical and non-technical stakeholders

Work Experience:

Background
- 10+ years of experience in IT, of which 5+ years in people management role
- Experience in Logistic/Freight Forwarding industry is a plus
General Competencies
- IT Project/Program Management (Practical experiences of SCRUM/PMP applications)
- IT Service Management (ITIL foundation mandatory; Advanced level is a plus)
- Process Improvement techniques (Process mapping, Kaizen/Rapid Improvement Blitz, Visual Management is a plus)
Technical Domain Competencies
- Exceptional experiences and demonstratable skills in
  - CRM (SugarCRM, Salesforce, etc.), Rate & Quotation Management Systems (design, build and run)
  - BI Dashboard design and development (PowerBI, Tableau, Qlik)
  - Business Portal/Website project/enhancement delivery
- Practical working knowledge of:
  - Data warehouse
  - EDI/API
  - ERP, TMS (Cargowise)

Salary:

$150,000 – $170,000/year based on education and experience level.

Benefits:

Hybrid work schedule (1-day a week working from home); laptop provided by OEC Group
10-days PTO (Paid Time Off), Employee Appreciation Days, Paid Holidays, Sick/Flex time.
Full Health Insurance coverage including medical, dental, vision, term life, and accident insurance.
401K retirement plan with 3% company match.
Discounted pet insurance - woof! woof! meow!
Annual performance bonus and mid-year reviews for salary increases.

Education:

Bachelor's degree or higher in Computer Science, Information Systems, Business Administration, or a related field.

OEC Group is an Equal Opportunity Employer

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Federal laws require that employers hire only individuals who are authorized to be lawfully employed in the United States. In accordance with such laws, all offers of employment are subject to verification of the applicant’s identity and employment authorization, and it will be necessary for you to submit such documents as are required by law to verify your identification and employment authorization upon employment.*

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IT Sales Analytics Manager

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